Advanced options
Standard Delay Repay bands used by most operators: 15-29 minutes 25% of the single fare (12.5% of a return), 30-59 minutes 50% (25%), 60-119 minutes 100% of the single (50% of the return), 120+ minutes 100% of the whole ticket. Some operators start at 30 minutes and season tickets use a daily-value calculation; check the operator's scheme.
What The Train Delay Repay Calculator Works Out
- Compensation due: the ticket price multiplied by the Delay Repay band: 25% of a single for 15 to 29 minutes late (12.5% of a return), 50% for 30 to 59 (25%), the full single fare for 60 to 119 minutes (50% of a return), and the whole ticket, including the untravelled half, at 120 minutes. A 45-minute delay on a GBP 50 single returns GBP 25.
- How to claim: a web form on the operating company's site within 28 days, with a photo of the ticket or the booking email. What counts is lateness at your destination against the timetable, whatever the cause, including a missed connection. Take the money rather than vouchers.
- Season ticket (advanced): operators value one journey on a season as the price divided by 10 for a weekly, 40 for a monthly or 464 for an annual, and apply the same percentages to that. A GBP 3,000 annual is worth about GBP 6.47 a journey, so a 45-minute delay pays about GBP 3.23. Enter the season price as the ticket cost.
- Scheme starts at (advanced): a handful of operators still start at 30 minutes rather than 15, in which case 15 to 29 minute delays pay nothing.
- Value of this journey (advanced): what the operator treats as the fare for the delayed leg: the single, half the return, or the season-ticket journey value.
- Total for the booking (advanced): every passenger on the booking can claim, so a family of four on GBP 50 singles delayed 45 minutes is owed GBP 100.
- Over a year (advanced): the claim multiplied by how often you suffer a delay like this. Regular commuters with a dozen 15-minute delays a year leave real money unclaimed; industry surveys consistently find most eligible passengers never claim.
- Out of pocket (advanced): your extra costs (taxi, missed event) minus the Delay Repay. Delay Repay does not cover consequential losses; the operator's complaints process, the Consumer Rights Act and the free Rail Ombudsman sit underneath for those. Delays within a published amended timetable on strike days generally do not qualify, and an abandoned journey earns a full refund instead.
- Band table (advanced): what this ticket would pay in every band, per passenger and for the whole booking.
Further reading: National Rail: Delay Repay.